How to Reach Us
Our customer support team is available during regular business hours to assist you. We aim to respond to all email inquiries within 24 business hours.
- Email Support: support@showngo.shop (Recommended for order inquiries and returns)
- Phone Support: +44 7401 143980
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
- Physical Address: 1006 US-84, Opp, AL 36467, United States
(Please note: We are closed on weekends and major public holidays. Inquiries submitted outside of business hours will be addressed on the next business day.)
Quick Policy Links
Before contacting us, you might find the answers you need in our dedicated policy guides:
- Shipping Policy – Information on handling times, transit days, and delivery.
- Return & Refund Policy – Step-by-step instructions for 30-day returns.
- Billing & Payment Policy – Accepted payment methods and security.
- Track Your Order – Check the real-time status of your shipment.
Frequently Asked Questions (FAQ)
Orders & Tracking
1. How do I track my order? Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number and a link to trace your package. Please allow 24-48 hours for the courier’s system to update.
2. Can I change or cancel my order after placing it? We process orders very quickly to ensure fast delivery. If you need to change or cancel your order, please email us at support@showngo.shop immediately. Once an order has been dispatched from our facility, it cannot be modified or canceled, but you can return it according to our Return Policy.
3. I didn’t receive an order confirmation email. If you haven’t received an order confirmation within 15 minutes of purchasing, please check your spam or junk folder. If you still cannot find it, you may have entered your email address incorrectly at checkout. Contact us, and we will update your details and resend the receipt.
Shipping & Delivery
4. How long does shipping take? Orders are processed within 1-2 business days. Standard domestic shipping within the US typically takes 3-7 business days after processing. For a full breakdown, please view our Shipping Policy.
5. What do I do if my package is lost or damaged? If your item arrives damaged, please email us within 48 hours of delivery with photos of the damaged product and the original packaging. If your package is lost in transit, please contact us so we can open an investigation with the carrier and issue a replacement if necessary.
Returns & Refunds
6. How do I return an item? We offer a 30-day return window for items in new, unused condition with original packaging. Please email support@showngo.shop with your Order Number and reason for return to receive a Return Merchandise Authorization (RMA) number and shipping instructions.
7. Do I have to pay for return shipping? If the return is due to a defect or an error on our part, we will cover the return shipping costs. If you are returning an item because you changed your mind, you are responsible for the return shipping fees. We do not charge restocking fees.
Payments & Billing
8. What payment methods do you accept? We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as secure digital wallets. All transactions are securely processed using standard SSL encryption.