At showngo.shop, we want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help. This policy outlines the conditions, timeframes, and procedures for returning products and receiving a refund.
1. Return Window
We offer a 30-day return policy. You have 30 calendar days from the date your item is delivered to request a return.
2. Conditions for Return
To be eligible for a return and a full refund, your item must meet the following criteria:
- The item must be in new, unworn, and unused condition.
- The item must be in its original packaging with all tags, manuals, and accessories intact.
- You must have the original receipt, order confirmation, or proof of purchase.
Non-Returnable Items
Certain types of items cannot be returned due to hygiene, safety, or customization reasons. These include:
- Personalized or custom-made products.
- Unsealed health, beauty, or hygiene products.
- Gift cards.
- Items explicitly marked as “Final Sale” at the time of purchase.
3. Return Costs & Restocking Fees
- Restocking Fee: We do not charge any restocking fees for returned items.
- Defective or Incorrect Items: If you received a damaged, defective, or incorrect item due to our error, showngo.shop will cover all return shipping costs. We will provide a pre-paid shipping label.
- Customer Remorse (Changed Mind): If you are returning an item because you changed your mind or ordered the wrong product, you (the customer) are responsible for the return shipping costs.
4. How to Initiate a Return
To start a return, please follow these exact steps:
- Contact Us: Email our support team at support@showngo.shop within the 30-day return window. Please include your Order Number, the name of the item(s) you wish to return, and the reason for the return (with photos if the item arrived damaged).
- Receive Authorization: Once your return request is reviewed and approved, we will reply with a Return Merchandise Authorization (RMA) number and detailed instructions.
- Ship the Item: Package the item securely and ship it using a trackable courier service (e.g., USPS, UPS, FedEx). Do not send your purchase back without contacting us first.
Return Address:
showngo.shop Returns
1006 US-84
Opp, AL 36467
United States
5. Refund Processing Timeline
- Inspection: Once we receive your returned item at our facility, we will inspect it within 2 business days.
- Approval & Processing: We will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (e.g., Credit Card).
- Bank Posting Time: Please allow 5 to 7 business days for your bank or credit card company to process and post the refund to your account.
- Original Shipping Costs: Shipping costs paid at the time of the original order are non-refundable. If you receive a refund for customer remorse, the cost of the initial shipping is not included in your refund amount.
6. Exchanges
We currently only replace items if they are defective or damaged upon arrival. If you need to exchange a damaged item for the exact same product, please contact us at support@showngo.shop. For all other situations (e.g., wanting a different color or size), we recommend returning the original item for a refund and placing a separate order for the new item.
7. Contact Information
If you have any questions or concerns regarding our Return & Refund Policy, please get in touch with us:
- Store Name: showngo.shop
- Physical Address: 1006 US-84, Opp, AL 36467, United States
- Phone Number: +44 7401 143980
- Email Address: support@showngo.shop
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST