At showngo.shop, we strive to process and deliver your orders as quickly and transparently as possible. This policy outlines our shipping procedures, delivery timeframes, and costs to ensure you are fully informed before making a purchase.
1. Order Processing & Handling Time
- Order Cut-Off Time: 5:00 PM EST (Monday – Friday). Orders placed after this time will begin processing on the next business day.
- Handling Time: All orders are processed, verified, and dispatched within , 1–2] business days. We process orders Monday through Friday, excluding weekends and public holidays.
2. Estimated Transit Times
Delivery times depend on your location and the shipping method selected at checkout. Please note that transit time begins after the handling period.
- Standard Domestic Shipping (USA): 3–7 business days
- International Shipping (If applicable): 7–15 business days
(Note: Delivery estimates are provided by our carrier partners and are not guaranteed delivery dates.)
3. Shipping Costs
Shipping costs are calculated dynamically and clearly displayed at checkout before you finalize your purchase. There are no hidden fees.
- Standard Shipping: [Insert flat rate, e.g., $7.99]
- Free Shipping: We offer free standard shipping on all orders over [Insert threshold, e.g., $50.00] within the United States.
4. Delivery Locations & Restrictions
We currently ship to addresses within the [Insert target area, e.g., contiguous United States / all 50 states].
- We [do / do not] ship to P.O. Boxes or APO/FPO military addresses.
5. Order Tracking
Once your order is handed over to our shipping carriers (e.g., USPS, UPS, FedEx), you will receive a shipping confirmation email containing your tracking number. Please allow up to 24–48 hours for the tracking portal to update your shipment’s status.
6. Incorrect Address & Failed Delivery
Customers are responsible for providing an accurate and complete shipping address at checkout.
- If an order is returned to us due to an incorrect address or multiple failed delivery attempts, the customer may be responsible for any re-shipping fees.
- If you notice an error in your shipping address after placing an order, please contact us immediately. Once an order has been dispatched, we cannot reroute the package.
7. Lost, Stolen, or Damaged Packages
While we partner with reliable carriers, unforeseen transit issues can occasionally occur:
- Damaged Items: If your order arrives damaged in transit, please contact our support team within [Insert e.g., 48 hours] of delivery with photos of the damaged item and its original packaging.
- Lost Packages: If your tracking states your package was delivered but you haven’t received it, please contact the courier first. If the issue remains unresolved, contact our support team within [Insert e.g., 7 days] of the estimated delivery date.
8. Customs, Duties & Import Taxes (Keep only if shipping internationally)
For international orders, the customer is responsible for any applicable customs duties, import taxes, or cross-border fees required by the destination country’s government. These fees are not included in our item prices or shipping costs.
9. Contact Information
If you have any questions or concerns regarding your order’s shipping status, please reach out to our dedicated support team:
- Store Name: showngo.shop
- Physical Address: 1006 US-84, Opp, AL 36467, United States
- Phone Number: +44 7401 143980
- Email Address: support@showngo.shop
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST